If you are running an enterprise means dealing with many things, all at the very moment. If you are losing out on customers to your competitors, it could be because the customers cannot get through you. If you do not promptly answer the phone and ignore it because you are busy, then your reputation is at stake. With the assistance of an answering service like oraclecms.com, you can provide a more professional and friendlier service to your customers.
Remember that the first contact point with any potential customer is via a phone call. And, Missing a phone call can be the last and only impression of your enterprise. In recent years, the revolutionizing of answering services has led to the end of machine-like answering. . Here are some notable merits of having an answering service.
Saves paying to a receptionist
It is costly for a small business to have a receptionist on board. Besides, if you have a small firm, there may not be enough incoming calls coming in; which justifies paying someone to handle calls full-time. If the existing team members take calls, that will make them skip their tasks. That would result in losses.
Thus you need an answering service to save money and avoid paying a salary to an in-house member for handling calls. Many small enterprises work remotely, and answering services are among the best ways for remote team organization and management.
Helps in scheduling appointments
In addition to answering calls 4/7, answering services help schedule customers’ appointments. Instead of pressing buttons to get to the appropriate department, they are connected to the real person. Hence things get organized quicker besides more accessible bookings for the clients gives you a definite advantage over your rivals.
Personalized services for individual company
A call answering service lets us select from a wide range of options; hence we get exemplary service for our business. At a basic level, a service will intercept messages and filter out all the unwanted calls. If you desire more, you can provide the answering services with briefings, FAQs, bespoke scripts, and product descriptions that can be updated frequently.
Hence, upon calling you, your customers will be treated with a friendly, courteous, and well-informed service. This whole greeting will feel like a genuine part of your business. The answering services handle a lot of inquiries without ever suspending your works in the office.
Manage calendar and book appointments
Many answering services can do multiple tasks like acting as a switchboard for transferring calls to the appropriate branches. The best part is that virtual receptionists can also use your diary software and calendar, making the booking, canceling, and rearranging appointments easier. You are saved from a time-consuming admin in the long run.
Answering calls, taking messages, and placing orders even when you are closed
Unlike a human receptionist, an answering service can work all hours of the day, daily. This means that even after the office hours are over, your business has an original person dealing with inquiries, manning phones, and providing assistance to customers.
Eliminates the trouble of training, hiring, handling, etc
When you hire staff, you need to consider more than just wages that you will have to pay. Money, time, and effort all go into hiring people. A lot also goes into making sure that they are doing their job well and are content with their roles. An answering service not only eliminates the additional responsibilities but also saves you from the stresses of employing a receptionist.
Messages taken can be accessed anywhere.
Your messages are securely stored and comprehensively logged with an answering service. Thus, you will never accidentally delete or lose any important note. The most significant benefit of an answering service is that it gives access to a message catalog, irrespective of your location.
We feel this unhindered access is an excellent resource when pitching to new clients or dealing with potential customers. An answering service helps coordinate the team’s activities; everyone is on loop there are no communication slip-ups.
CONCLUSION
As per research data, telephone calls are one of the most significant distractions employees face in their workplaces. Answering calls is not a problem necessarily but having the workflow interrupted breaks our momentum. The time that gets wasted in answering also affects our time to get back into the work swing.
If your staff and you are bombarded with calls, believe it or not, productivity will take a serious toss. Thus, get an answering service to field all the calls. That way, you will never have to attend cold calls and will concentrate on essential things. Are you thinking about hiring an answering service? Go ahead and do it now!
